Shipping policy
SHIPPING POLICY
Cadore Active
ABN 71 145 801 780
Unit 6, 334 Draper Street, Parramatta Park, QLD 4870, Australia
cadoreactive@outlook.com | +61 416 424 059
WHERE YOUR ORDER SHIPS FROM
Cadore Active is an Australian business based in Queensland. Our activewear is dispatched directly from our manufacturing partner's warehouse overseas, which allows us to keep our prices low. This is reflected in the delivery timeframes below. Cadore Active is the merchant of record and remains responsible to you for your order.
PROCESSING TIME
Orders are processed and sent for fulfilment on the same business day, or the next business day for orders placed on a weekend or Queensland public holiday. Your parcel is then dispatched within 1-3 business days. You will receive an email with tracking details as soon as it is on its way.
DELIVERY TIMES AND COSTS
Australia
Standard shipping - $11.00 AUD - 10 to 20 business days
Standard shipping - FREE on orders of $100.00 AUD or more - 10 to 20 business days
Express shipping - $15.00 AUD - 7 to 12 business days
International (New Zealand, United States, Canada, United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, Israel, United Arab Emirates, Singapore, Malaysia, Hong Kong, Japan, South Korea)
Standard international shipping - $20.00 AUD - 12 to 25 business days
All timeframes are business days counted from the date of dispatch and exclude weekends and public holidays. Shipping costs are calculated and displayed at checkout before you pay.
Delivery timeframes are estimates provided in good faith and are not guaranteed. Delays caused by carriers, customs clearance, peak periods or events outside our reasonable control may occur. If your order is running late, contact us and we will chase it up with the carrier.
TRACKING
A tracking number is emailed to you at dispatch. Tracking information can take 3-5 business days to begin updating after dispatch, which is normal for international freight and does not mean your parcel is lost.
CUSTOMS, DUTIES AND TAXES
Orders delivered within Australia have no additional duties or taxes payable on delivery.
Orders delivered outside Australia may be subject to import duties, taxes and customs handling fees levied by the destination country. These charges are set by the destination country, are not included in the price paid at checkout, and are the responsibility of the customer. We are not able to calculate these in advance. If a parcel is refused at customs and returned to us, we will refund the value of the goods less any shipping and customs costs incurred.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your delivery address carefully at checkout, including unit and street numbers. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery at your cost.
If you notice a mistake in your address, email cadoreactive@outlook.com immediately. We can usually correct it if the order has not yet been dispatched.
LOST OR SIGNIFICANTLY DELAYED PARCELS
If your order has not arrived within the maximum timeframe stated above, contact us at cadoreactive@outlook.com with your order number. We will investigate with the carrier. If your parcel is confirmed lost, you may choose a free replacement or a full refund.
SPLIT SHIPMENTS
Orders containing multiple items may occasionally arrive in separate parcels at different times, at no extra cost to you. You will receive tracking for each parcel.
CONTACT
Questions about your delivery? Email cadoreactive@outlook.com or call +61 416 424 059. We respond within 1-2 business days, Monday to Friday, AEST.
GOVERNING LAW
This policy is governed by the laws of Queensland, Australia and does not limit your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).